We recognise that our clients needs vary, depending on what they have already achieved and what they are seeking to achieve.
We've designed three packages of research services to suit their needs and their budgets.

Service	*** Comprehensive	**DocsPlus	*DocsOnly
This service is best for clients who ...	Want to understand in as much depth as possible the soldier's military career, where he was and what he did. Want to have an in-depth report for a gift or keepsake.	Do not need an in-depth report but would value the key facts being highlighted.	Do not need any form of advice or interpretation on what the documents say.
We will search for these records (standard to all three services) ...     [For information about where these various records are found, what they contain, etc see our sister website The Long Long Trail ]	Service record (all relevant collections) Campaign medals record (index and rolls) National and De Ruvigny’s Rolls of Honour Gallantry, Foreign and Long Service awards (for officers) Army List and London Gazette (for men who died) burial or commemoration record (for men who died) “Soldiers Died in the Great War” (for men who died, were wounded or taken POW) “Times” and “The Scotsman” press coverage (for men who were taken POW) debriefing reports (for men who died, were wounded if date known, were captured if date known, who won a gallantry award or were an officer) Unit war diary	Service record (all relevant collections) Campaign medals record (index and rolls) National and De Ruvigny’s Rolls of Honour Gallantry, Foreign and Long Service awards (for officers) Army List and London Gazette (for men who died) burial or commemoration record (for men who died) “Soldiers Died in the Great War” (for men who died, were wounded or taken POW) “Times” and “The Scotsman” press coverage (for men who were taken POW) debriefing reports (for men who died, were wounded if date known, were captured if date known, who won a gallantry award or were an officer) Unit war diary	Service record (all relevant collections) Campaign medals record (index and rolls) National and De Ruvigny’s Rolls of Honour Gallantry, Foreign and Long Service awards (for officers) Army List and London Gazette (for men who died) burial or commemoration record (for men who died) “Soldiers Died in the Great War” (for men who died, were wounded or taken POW) “Times” and “The Scotsman” press coverage (for men who were taken POW) debriefing reports (for men who died, were wounded if date known, were captured if date known, who won a gallantry award or were an officer) Unit war diary
Extra searches (specific to this service)	Birth registration index Census (1901, 1891 back to earliest in man's life) (We regret that due to the provider findmypast's terms we are unable to supply 1911 but can advise you on how to obtain it) Death registration index (for men who died up to and including 1921)	None	None
Our report on the findings	Detailed report on searches and results	Checklist of collections searched and “yes/no” report on findings in each	Checklist of collections searched and “yes/no” report on findings in each
Our interpretation and commentary on the man's service	We build as comprehensive a narrative of the soldier’s story as possible, including history of his units and other useful background information and advice on reading and next steps	We will provide a bullet-point summary of key points of the soldier’s story: dates if possible, units, battles he took part in	None
How we deliver the documents and our report to you	Electronic as standard	Electronic as standard	Electronic as standard
Exclusions	This service is not applicable to projects on men who served with the Royal Navy, Royal Naval Reserve, Royal Naval Volunteer Reserve, Royal Flying Corps or Royal Air Force.	This service is not applicable to projects on men who served with the Royal Navy, Royal Naval Reserve, Royal Naval Volunteer Reserve, Royal Flying Corps or Royal Air Force.	None

Electronic delivery as standard

We will send copies of all documents found, plus our report, by electronic means:

Via internet if total size is less than 100Mb;

Via DVD sent by post if total size exceeds 100Mb.

Documents will generally be in the following formats: Adobe Acrobat PDF for text documents; JPG for images.

A very few medal rolls have been microfilmed and it is not at present possible to obtain good digitial images. If this applies to your soldier we will obtain a paper print and send this to you by post at no extra cost.

Our fees

Service	*** Comprehensive	**DocsPlus	*DocsOnly
Fee for this service	£99	£59	£35
Notes on the fee quoted	This is a maximum fee. Under certain conditions we will invoice at a lower figure (see below).
Optional additional fees	Paper production of our report is available as an extra-cost option once we have reported electronically.	Not applicable	Not applicable
Deposit required from UK clients	No deposit required	No deposit required	No depost required
Deposit required from clients resident or giving a delivery address outside UK	£30. Balance to be paid on presentation of invoice after we have completed work	£30	£30

Payment options and other notes

• Payments can be made to us
• online using PayPal
• online via our bank RBS Worldpay which takes major credit/debit cards
• for UK clients only, by cheque
• other by arrangement in advance.
• Clients can “upgrade” from DocsOnly or DocsPlus to Comprehensive as a second stage of work if they wish, at any time.

Reduced final fee

• In the event of us not finding any records or where we are unable to make a unique identification (typically where the subjects regiment and number is not known, no service records exist and there is more than one man of the same name in the medals index) there will be a fixed fee of £30 to pay.
• For clients who have ordered our Comprehensive or DocsOnly service we will always reduce our fee below the maximum shown where gaps remain in the soldier’s story due to absence of documents or meagre information contained on those to that do exist. This does not apply to our DocsPlus service.
• There are three types of reporting problem that we reflect on reduced fees:
• When the man’s service record can not be found;
• In this event (which applies to perhaps two thirds of all searches) we will reconstruct the man’s story as far as possible from the details found in other sources.
• This will trigger an automatic reduction in fee, by a value depending on findings and how complex it is to determine what happened to the man.
• In the worst case, typically where a man served in one of the large Corps where medal rolls are uninformative, we will effectively treat the project as a DocsOnly service and therefore invoice a fee of £35 rather than £59 or £99.
• In other cases the fee will be somewhere between £59 and £99.
• When the service record is found but is badly damaged, illegible or where documents or important information is missing;
• We will reconstruct the man’s story as far as possible from the service record and details found in other sources.
• This may trigger an automatic reduction in fee, by a value depending on findings and how complex it is to determine what happened to the man.
• It is difficult to be precise about the extent to which we can reduce the fee but undertake to do so if justified.

Paper copy

We regret that we have now withdrawn the option to have all documents printed and posted to you. This is due to *this being rarely ordered *quality of some documents meaning the printed copy is less legible than digital copy *with a lot of material needing to be sent to you, the cost is prohibitively high.

We can arrange to print our report (but not soldier's documents) as a step after sending to you electronically and will be delighted to discuss terms for this at the time.

Standard "Services, Fees and Terms" document

The above information and more can be downloaded and we advise you to do this and read it prior to placing your order: download now .